Text messages

MenuEspress order texts · effective September 24, 2026

MenuEspress runs online ordering for independent restaurants. This page shows the texts MenuEspress sends, who gets them, how each person agrees to them, and how to stop. All are sent by MenuEspress (Lobo Software Solutions LLC) from one MenuEspress phone number.

What we send

Order updates, to customers who ask for them. A confirmation of the order they just placed and when it will be ready — about 1–2 texts per order, only about that order.

New-order alerts, to restaurant owners. One text per online order to the phone numbers a restaurant owner enters in their MenuEspress dashboard, so the kitchen never misses an order.

No marketing is sent under this program. Texts never promote alcohol or tobacco.

How customers agree

At checkout on a restaurant’s MenuEspress ordering page, below the name and phone fields, the customer sees this box. It is never checked for them, and they can place their order without it — they still get an email receipt:

What customers see at checkout

Text me updates about this order Optional. By checking this box, you agree to receive text messages from MenuEspress with updates on this order from [Restaurant name] (a confirmation and when it's ready) at the number above. Message frequency: about 1-2 texts per order. Consent is not a condition of purchase. Message and data rates may apply. Reply HELP for help, STOP to cancel. Terms · Privacy

After they place the order, the confirmation text arrives:

MenuEspress: The Copper Table order #7 confirmed, $24.61. Ready about 6:41 PM. Pickup only. Reply STOP to opt out.

How restaurant owners agree

In their MenuEspress dashboard, under “Text these phones”, the owner enters their own number and must check this box before it is saved (checked again whenever a number is added):

What owners see in their dashboard

I agree to receive new-order text alerts from MenuEspress at these numbers — one text per online order. Message and data rates may apply. Reply HELP for help, STOP to cancel. Terms · Privacy

Each newly added number then gets one confirmation text, followed by an alert for every order:

MenuEspress: New-order alerts for The Copper Table are on for this number, about one text per online order. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

MenuEspress: NEW ORDER #7 - $24.61
2x Chicken Tacos, 1x Horchata
[Customer name] [phone]
Ready 6:41 PM

Stopping and help

Reply STOP to any text to stop all texts from the MenuEspress number; reply START to rejoin. Reply HELP, email order@menuespress.com, or call (312) 383-7854. Message and data rates may apply. We do not sell or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing. Full details: Text Message Terms and Privacy Policy.